Applicability
This policy applies to all physical accessories purchased from gorned.shop, including eyewear (sunglasses, optical frames), scarves & gloves, brooches, belts, and hats. Digital products (if any, e.g., styling guides) are sent via email and not subject to shipping rules.
Shipping Destinations
- We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
- International shipping (e.g., Canada, Europe) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days.
Processing Time
- Orders are processed and shipped within 1–2 business days of purchase (excluding weekends, holidays, and peak seasons like winter for scarves/gloves).
- During high-demand periods (e.g., holiday shopping, new collection launches), processing may take 3–4 business days. We will email you with a tracking number and status update if there is a delay of more than 2 days.
Shipping Methods & Costs
We partner with USPS and UPS for reliable delivery, ensuring accessories (especially delicate items like eyewear and brooches) arrive safely. We offer two shipping options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free for orders over $50; $3.99 for orders under $50 |
| Expedited Shipping | 1–2 business days | $8.99 (no minimum order value) |
Note: Delivery times are estimates—delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska).
Shipping Confirmation & Tracking
- Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status.
- Tracking information may take 24 hours to update in the carrier’s system—please allow this timeframe before contacting us about missing updates.
Address Changes & Cancellations
- You may update your shipping address or cancel your order within 12 hours of purchase by emailing juanny@gorned.shop with your order number and new details.
- After 12 hours, we cannot guarantee address changes or cancellations (as orders may already be packed or shipped). If a package is delivered to the original address, we are not responsible for rerouting, reshipping, or refunding the order.
Lost, Damaged, or Undelivered Orders
- Lost/Undelivered: If your package is marked “delivered” but not received, first check with your local carrier office, neighbors, or building management. If confirmed lost, email us within 7 days of the expected delivery date—we will either resend the accessory or issue a full refund.
- Damaged in Transit: If accessories arrive damaged (e.g., scratched eyewear lenses, torn scarves, broken brooch pins), take clear photos of the package and damaged item, then email them to juanny@gorned.shop within 48 hours of delivery. We will send a replacement at no cost or issue a full refund (your choice).
Contact Us
For shipping inquiries (tracking updates, delayed packages, damaged items), email juanny@gorned.shop. Our team prioritizes resolving issues quickly to get your accessories to you in time to elevate your style.